We do everything to ensure that your delivery arrives on time and in good condition. All products on our site qualify for free delivery. Products that are in stock are usually dispatched within 24hours of the order being placed. We use Royal Mail and Parcel Force courier
Privacy & Security
UrbanDojo UK is compliant with the Data Protection Act. We will not pass your details onto 3rd parties without your permission. We will only contact you by email to inform you of your order status and if you have signed up for our newsletter.
We promise to keep your personal details secure. This includes things like your name, address and any other information you give us. We offer a secure checkout process and when you checkout you will be directed the PayPal site where you can pay quickly and easily. This means that we will not hold any of your credit card details.
Returns & Replacements
New merchandise (not washed,worn, altered or soiled), and suitable for resale may be returned for exchange or a refund within 14 days of purchase. If new merchandise is returned within 15-60 days of purchase or there are more than 10 items being returned, there is a 15% handling charge, after 60 days goods cannot be accepted. No returns are accepted on co-brand or clearance stock. Goods will only be accepted back at our discretion. Printed or embroidered products/garments will not be accepted back under any circumstances.
The following can not be returned:-
Goods that have been worn / washed / altered / embroidered / printed or soiled
Sparring equipment that is squashed/out of shape
Video Tapes,CDs, DVDs.
Personalised & custom made products
Sparring equipment with straps fastened – causing wrinkling
Merchandise not in original wrapping with instructions.